FAQ

Frequently asked questions

My order arrived broken! *updated Nov 2020*


In November 2020, the USPS made a drastic change to their damage claim policy. It is required for the customer to submit a claim online (https://www.usps.com/help/claims.htm#) Under "Step 3" there is a "show more" selection. Click on that to reveal "start an online claim". You must submit your invoice, photos of the shipping box, a picture of the mailing label and several pictures of the broken item(s). Sadly, this is just the start of the process. About a week after you submit an online damage claim, you will get a letter requesting you to present all evidence of damage to a Post Office for inspection within 20 days. You must SAVE the mailing box, damaged item, wrapping, packaging, invoice, and the claim letter. If all evidence is not physically presented and available, the claim may be denied. *Hence why I can no longer submit the claim on my customer's behalf* I am deeply sorry for this inconvenience. I will continue to overly wrap and securley package the candles to get them to you as safely as possible.




How long will my candles burn?


Our candles last for 40-50 hours when burned in 3-4 hour increments. Keeping your wick trimmed to 1/4 inch above the wax, and practicing mindful burning can allow you to enjoy your candle for close to 65 hours!




What is your suggested burning method for candles?


Candle safety is very important! Here are the main safety guidelines: *Trim the candle wick to 1/4”. *Always burn within sight - do not leave unattended. *Keep away from pets, children and all flammable items. *Every time you light a candle, trim the wick to 1/4” and let it burn until the entire top is covered in a pool of wax. This will help the candle burn evenly and cleanly.




Will you create a unique candle?


Yes! We are always willing to take suggestions for new candle names and scents!




Will you ship to FPO/APO addresses?


Yes, I will ship to FPO/APO! My site will not allow an FPO address submission. Please enter it as FPO, (US State, ie.: CA, TX, VA). Enter the exact shipping address in the comment section. Please note that there is a higher risk of breakage going overseas, and that is assumed by the purchaser. Refer to FAQ "My order arrived broken" for more details!




Are the packing peanuts recyclable and or environmentally friendly?


Yes! I use plant based packing peanuts that decompose in water leaving no toxic waste. They are FDA compliant.





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