Frequently asked questions
My order arrived broken! *updated Nov 2020*
In November 2020, the USPS made a drastic change to their damage claim policy. It is required for the customer to submit a claim online (https://www.usps.com/help/claims.htm#) Under "Step 3" there is a "show more" selection. Click on that to reveal "start an online claim". You must submit your invoice, photos of the shipping box, a picture of the mailing label and several pictures of the broken item(s). Sadly, this is just the start of the process.
How long will my candles burn?
Our candles last for 40-50 hours when burned in 3-4 hour increments. Keeping your wick trimmed to 1/4 inch above the wax, and practicing mindful burning can allow you to enjoy your candle for close to 65 hours!
What is your suggested burning method for candles?
Candle safety is very important! Here are the main safety guidelines:
Will you create a unique candle?
Yes! We are always willing to take suggestions for new candle names and scents!
Will you ship to FPO/APO addresses?
Yes, I will ship to FPO/APO! My site will not allow an FPO address submission. Please enter it as FPO, (US State, ie.: CA, TX, VA). Enter the exact shipping address in the comment section.
Are the packing peanuts recyclable and or environmentally friendly?
Yes! I use plant based packing peanuts that decompose in water leaving no toxic waste. They are FDA compliant.