FAQ

Soy wax is a natural and derived from a vegetable (soy beans). It's a renewable resource grown in the USA! It has a low melting point so your candles will burn for a longer period of time. It is biodegradable and cleans up with soap and warm water. It burns with zero soot, creating soot free candles.

The candles last for 50+ hours when burned in 1-3 hour increments. Keeping your wick trimmed to 1/4 inch above the wax, and practicing mindful burning can allow you to enjoy your candle for close to 65 hours!

If you see what appears to be a "gap" between the wax and the glass, or white speckling on the edge of the candle jar, you're seeing "spotting" or "frosting". These are both normal characteristics of soy wax, and frosting is an indicator that the wax is 100% natural soy wax. Frosting and spotting occur when candles are exposed to temperature changes during shipment. Don't worry, frosting and spotting will in no way affect how your candles burn! This is a unique characteristic of being handmade with 100% natural soy wax!

Candle safety is very important! Here are the main safety guidelines:

*Trim the candle wick to 1/4”.

*Always burn within sight - do not leave unattended.

*Keep away from pets, children and all flammable items.

*Every time you light a candle, trim the wick to 1/4” and let it burn until the entire top is covered in a pool of wax. This will help the candle burn evenly and cleanly.

In November 2020, the USPS made a drastic change to their damage claim policy. It is required for the customer to submit a claim online (https://www.usps.com/help/claims.htm#) Under "Step 3" there is a "show more" selection. Click on that to reveal "start an online claim". You must submit your invoice, photos of the shipping box, a picture of the mailing label and several pictures of the broken item(s). Sadly, this is just the start of the process.

About a week after you submit an online damage claim, you will get a letter requesting you to present all evidence of damage to a Post Office for inspection within 20 days. You must SAVE the mailing box, damaged item, wrapping, packaging, invoice, and the claim letter. If all evidence is not physically presented and available, the claim may be denied. *Hence why I can no longer submit the claim on my customer's behalf*

I am deeply sorry for this inconvenience. I will continue to overly wrap and securely package the candles to get them to you as safely as possible.

Yes! I am always willing to take suggestions for new candle names and scents!

Yes, I will ship to FPO/APO!

Please note that there is a higher risk of breakage going overseas, and that is assumed by the purchaser. Refer to FAQ "My order arrived broken" for more details!