FAQ

Frequently asked questions

My order arrived broken or incorrect


We will replace all product that arrives broken. Please contact us (via email aweighcandlecompany@gmail.com) with your order number, a picture(s) of the product(s), and a list of what needs to be replaced. We will get you a replacement shipped out ASAP! When your candle arrives it may have "frosty" white patches or slight discoloration. This is a result of temperature changes during shipping, and is a totally natural characteristic of wax. Luckily, it does not affect the burn or smell of your candle!




How long will my candles burn?


Our candles last for 40-50 hours when burned in 3-4 hour increments. Keeping your wick trimmed to 1/4 inch above the wax, and practicing mindful burning can allow you to enjoy your candle for close to 65 hours!




What is your suggested burning method for candles?


Candle safety is very important! Here are the main safety guidelines: *Trim the candle wick to 1/4”. *Always burn within sight - do not leave unattended. *Keep away from pets, children and all flammable items. *Every time you light a candle, trim the wick to 1/4” and let it burn until the entire top is covered in a pool of wax. This will help the candle burn evenly and cleanly.




Will you create a unique candle?


Yes! We are always willing to take suggestions for new candle names and scents!




Will you ship to FPO/APO addresses?


At this time I can only ship glass candles to the Contiguous United States. I would be happy to ship the wooden dough bowl candles, the 8oz tin set or the 2oz sampler tin set to FPO/APO!




Are the packing peanuts recyclable and or environmentally friendly?


Yes! I use plant based packing peanuts that decompose in water leaving no toxic waste. They are FDA compliant.





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